Make a noise complaint

Keep a log of all incidents and only make a complaint if the issue happens more than 3 times in the past month.

What you need

To make a report you need:

• your evidence
• police reference number if you reported it to the police
• to tell us
  • when the noise happened – date and time
  • who was affected
  • how the incident made you feel

  Report a noise complaint

  You can report a noise complaint in 4 ways.

  Noise mobile phone app

  You can make the report from your mobile phone via the Noise App.

  You can download the app from the Google Play store or Apple app store.

  When we receive your recording, we’ll send you a reference number. You can use your reference number to get updates or add information to your case.

  Online form

  The best way to report a noise complaint is to complete our online form.

  Call us

  Call our customer services team on 020 8489 1000.

  • Monday and Tuesday, 9am to 5pm
  • Wednesday, 10am to 5pm
  • Thursday and Friday, 9am to 5pm
  • Saturday and Sunday closed

  Outside of these times, including weekends, you can call 020 8489 0000.

  Visit us

  After making a complaint

  We aim to assess your report within 24 hours and will contact you within 10 working days.

  If we can help with the issue, we'll ask one of our officers to look into it. They'll keep you updated on progress.

  If we cannot help we'll let you know.

  If you made the report through the mobile app, updates will be sent to you in the app.

  If you made an anonymous report, we cannot provide updates.