Information for University of Surrey staff

Links with a padlock require staff to login, with some sites also requiring you to be logged into GlobalProtect.

IT

• Change your password
• Email
• GlobalProtect
• IT service status
• Microsoft Forms
• Microsoft Teams
• Multi-Factor Authentication (PDF)
• PC finder
• Reset your forgotten password
• Surrey App Store
• Virtual Desktop
• Induction for new staff
• Activate your staff IT account

HR

• ePay for University of Surrey staff
• ePay for Surrey Sports Park staff

Online services

• Teaching timetable
• SurreyLearn
• Report a fault
• Report a health and safety incident
• Agresso
• Surrey Recruit
• e:vision
• Asset Bank
• Report + Support
• MySurrey Attendance
• MySurrey Engagement
• FASS Research & Innovation SharePoint
• FHMS Research & Innovation SharePoint
• OneSurrey Portal

Library

• SurreySearch
• Subject resources
• Library Research Hub
• Library SurreyNet pages
• Open Research
• Open Research Repository

Research & Innovation

• FASS Research & Innovation SharePoint
• FEPS Research & Innovation SharePoint
• FHMS Research & Innovation SharePoint

Parking

• Register for a parking permit with TotalPark
• Sign in to TotalPark
• Visitor parking permit application

Guidance information

• University operational status announcements
• Policies

Common questions answered on SurreyNet

External marketing website

• Help with writing content for the web
• Request a section be created/updated
• Request update to a course page
• Advertising studentships and scholarships
• Advertising events for marketing
• Updating your staff profile
• Request a press release
• Request a news article

Advertising for staff

• Request a news article written for staff
• Request a staff profile
• Advertising events for staff
• Updating your staff profile
• Request update of content on SurreyNet

Advertising for students

• Advertising events for students
• Get a news article written for students
• Request update to MySurrey
• Request a PhD student profile

Design and photos

• Get a poster/logo/flyer/banner/brochure etc. designed
• Request an Asset Bank account
• Get photographs taken

Videos and social media

• Video sub-titles and upload to YouTube guidance
• Get a video created
• Advertise on the University social media

Staff and students

Remote access

A range of options are available for off-site access to university facilities and information.

Services that require just the internet

This method is suitable for the majority of staff at the University and is ideal if you do not need continuous access to corporate applications.

Services that just need the internet

• Email using Outlook on your desktop or Surrey365 web application
• HEAT
• Microsoft Teams (instant messaging, voice and video calling, online meetings, screen sharing)
• OneDrive
• Panopto
• Printing
• SharePoint Online
• SurreyLearn
• SurreyRecruit
• SurreySoftware.

How to use Microsoft Teams

If you are not yet using Microsoft Teams please use the following links to get started:

• What is Microsoft Teams?
• Introducing Microsoft Teams
• Microsoft Teams quick start guide
• FAQs on SurreyNet
• Microsoft training videos.

Services that require GlobalProtect VPN and how to connect to it

There are some university services that will require more than just an internet connection for you to access them.

Services that require GlobalProtect

• Shared drives
• SurreyNet

Setting up GlobalProtect

We need to ensure that you have Microsoft Multi-Factor Authentication (MFA) set up (this is different to the Google Authenticator). To do this:

• Set up your account to receive Microsoft MFA requests to your phone. You can use this quick start guide (PDF) to help you or watch the video
• Install GlobalProtect Virtual Private Network (VPN):
  • Using a University provided laptop, please follow these instructions (PDF)
  • Using your own device, please follow these instructions (PDF)
  • The GlobalProtect VPN service is geo-fenced (limited to being available in certain geographic locations) to the UK plus limited additional locations, based on risk assessment.

  If you are academic staff you will also need to ensure that your devices are setup for remote teaching – information can be found on SurreyLearn.

  Using your own device

  The University’s Virtual Desktop service gives access to a university desktop, its software and files all from your own device whether on or off campus.

  It’s a great option for those wishing to use their own devices and presents many of the same features you’d expect when using a university device. Some functions may not be available, so you should make sure that this works for how you would normally work before deciding to rely on it.

  A sample list of services accessible using the Virtual Desktop:

  • Access to a generic University desktop
  • All files including OneDrive and Shared (S:) Drives
  • Commonly used software and applications.

  To get set up, please follow the instructions (PDF).

  Preparing to work off-campus

  If you need to work off campus it is a good idea to:

  • Connect to the University network regularly. It is important to bring in your laptop and connect it to the University network on a regular basis. This will ensure that you have the latest updates installed and the most recent files synced to your device if you do plan to work off campus.
  • Test your device and access. If you have not used the Internet or VPN service to access files and applications remotely install and/or test the service prior to working off campus.
  • Remember that a number of services including email, Microsoft Teams and access to web services are available without the need to connect to VPN services. Please only login to these services if you require additional access to services or applications
  • The GlobalProtect VPN service is geo-fenced (limited to being available in certain geographic locations) to the UK plus limited additional locations, based on risk assessment.

  

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